Frequently Asked Questions
First National Bank
Name: BIG BITE CONSULTING
Account No: 62590854694
Branch: THE GLEN
Branch Code: 259605
The payment can be made via ATM deposit or EFT . The order number you will see on the automated email, please use that number as a reference.
Orders take 3-5 working days to process after payment is received, thereafter will be dispatched to the Courier.
Courier Charge is priced according to your city
Delivery to your door
Next day service in major cities
4-5 working days in outer lying areas
A tracking number will be provided to you upon shipment to track the parcel .
Please ensure that you use the correct order number when paying for your order. The order number you will see on the automated email that you get confirming your email.
We allow for exchanges NO refunds. Please note that we only accept returned goods if they are in the original condition in which the customer received it. Goods can either be exchanged for same item if available or something else of equal value if the item is sold out.
No items are reserved for returns, Exchange will only take effect once good have been received.
No sale items can be returned for exchange.
Goods will only be exchanged in case of non fitting garment, incorrect item sent ,or any factory fault. No item will be exchanged for any other reason other than those stated. Unless Management approves the reason.
Bodysuits and swimwear cannot be returned as they are viewed as intimate wear.
RETURNS ONLY WITHIN 7 DAYS
EXCHANGE POSTAGE POLICY:
The customer will need to pay both the return courier fee, as well as the courier fee for the new item which the customer will be receiving in exchange.
The new item will only be sent once the old item is received .
No item will be exchanged if it is not received within 7 days .