Mrs Big Bite

FAQs

Frequently Asked Questions

BANKING DETAILS:

First National Bank

Name: BIG BITE CONSULTING

Account No: 62590854694

Branch: THE GLEN

Branch Code: 259605

PAYMENT:

The payment can be made via ATM deposit or EFT . The order number you will see on the automated email, please use that number as a reference.

Orders:

Orders  take 3-5 working days to process after payment is received, thereafter will be dispatched  to the Courier.

Delivery:

Courier Charge is priced according to your city
Delivery to your door
Next day service in major cities
4-5 working days in outer lying areas
A tracking number will be provided to you upon shipment to track the parcel .

REFERENCE:

Please ensure that you use the correct order number when paying for your order. The order number you will see on the automated email that you get confirming your email.

RETURN POLICY:

We allow for exchanges NO refunds. Please note that we  only accept returned goods  if they are in the original condition in which the customer received it. Goods can either be exchanged for same item if available or  something else of equal value if the item is sold out.

No items are reserved for returns, Exchange will only take effect  once good have been received.
No sale items can be returned for exchange.

Goods will only be exchanged in case of non fitting garment, incorrect item sent ,or any factory fault. No item will be exchanged for any other reason other than those stated. Unless Management approves the reason.
Bodysuits and swimwear cannot be returned as they are viewed as intimate wear.

RETURNS ONLY WITHIN 7 DAYS

EXCHANGE POSTAGE POLICY:

The customer will need to pay both the return courier  fee, as well as the courier fee  for the new item which the customer will be receiving in exchange.

The new item will only be sent  once the old item is received .

No item will be exchanged if it is not received within 7 days .